Fabrics & Cleaning Policy
Dorothy will inspect your dress upon arrival and clean it to the highest possible standard. However, some fabrics present known challenges:
Silk: We will perform one clean. Heavily soiled silk dresses will not be treated further to avoid damage. Remaining stains will stay, and we cannot accept responsibility for issues.
Mixed Fibres: May react unpredictably (shrinkage, cracking, blooming).
Due to the risk of distortion, we do not clean dresses cut on the bias.
Dresses with excessive embellishments may be declined if cleaning could cause damage.
Important:
Dresses that are heavily soiled or require extra attention may incur additional charges.
Packaging:
Use only approved Dorothy packaging. Do not send your dress in its original or personal boxes.
